Reference

sarang188 Legal Terms For Indonesia

sarang188 sets out its Legal terms so you can understand account access, identity checks, wallet records and contact rights before opening an account.

Account termsData handlingPolicy contactLocal-law access
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CONTACT ROUTES

Where to ask about Legal

A clear contact route helps you resolve a policy question without sending sensitive details through an unrelated channel.

Account help Open account help, select the Legal subject and include your account ID.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and status shown…
Policy change request If you need a correction or want to question a Legal decision, use the…
DATA AND CONTROL

How Legal requests are handled

We handle Legal matters through account records rather than informal messages, which lets us check the right transaction, device session or policy version.

Data use

We use account, phone and transaction details to provide access, verify requests and respond to Legal enquiries.

Cookies

Cookies and similar browser records may help keep your account session working and remember policy preferences.

Account security

Phone verification is part of the account access process. Keep your password and one-time codes private, and contact account help…

Record retention

We retain relevant account and payment records for the period needed to operate the account, address disputes and meet applicable…

Correction request

To correct an account detail, identify the field that is wrong through account help.

Access question

For an access or eligibility question, tell us your location and the exact service involved.

Legal questions before account access

These Legal answers cover the practical points you may search for before creating an account or asking us to change a record. We keep the wording specific to sarang188, Indonesian payment references and the account steps used to verify a request.

Legal covers account access, phone verification, payment records, data handling, cookies, retention, policy requests and closure steps. The applicable service availability depends on local law.

Access is available only where local law permits. If you are unsure about your location or a particular service, contact account help before opening an account or sending a payment.

Phone verification helps connect an account request to the person controlling the registered number. We may use it before access or before changing account details, but you should never share a one-time code.

We use the payment reference and account details to match a DANA or QRIS transaction when checking a wallet status or withdrawal request. We do not need your wallet PIN.

Use account help, name the incorrect field and provide your account ID. We may ask for phone verification before correcting the record, so changes are linked to the right account.

We retain relevant account and payment records for the period needed to operate the account, resolve disputes and meet applicable Legal duties. A record may include a wallet reference or policy request.

Contact us through the account help path and identify the decision, date and policy clause. Include a transaction reference when the matter concerns OVO, GoPay, bank transfer or a virtual account.

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